Help Center

Frequently Asked Questions

Get instant answers about ransomware decryption, file recovery, and technical support

General Questions

How to decrypt ransomware files with any extension?

To decrypt ransomware files with any extension, follow these steps:

  1. Download the tool: Get Decrypt Ransomware from our Download page
  2. Get Access Token: Contact our support team on Telegram to receive your activation token
  3. Create account: Register with your email and password
  4. Activate: Enter your Access Token to unlock full decryption capabilities
  5. Scan files: Use Quick, Full, or Custom scan to find encrypted files
  6. Decrypt: Start instant decryption of your files

We support 200+ ransomware families and can decrypt files with extensions like .locked, .crypt, .encrypted, and custom extensions.

View Complete User Guide

What file extensions can you decrypt?

We can decrypt ANY file extension encrypted by ransomware, including:

  • .locked files - Common encryption extension
  • .crypt extensions - Various ransomware variants
  • .encrypted files - Generic encrypted files
  • .enc extensions - Encoded/encrypted files
  • Custom extensions - Unique ransomware extensions
  • Double-encrypted files - Multiple encryption layers
  • Server databases - SQL, MySQL, MSSQL encrypted databases

Our tool automatically detects the ransomware family and applies the correct decryption method. We support 200+ ransomware families including LockBit, Phobos, STOP/Djvu, Conti, and more.

View Supported Ransomware Families

Is the ransomware decryption tool free?

Yes! Downloading and installing Decrypt Ransomware tool is completely free.

What's free:

  • ? Software download and installation
  • ? File scanning to detect encrypted files
  • ? Ransomware family identification
  • ? Network connectivity check

For full decryption capabilities, you need an Access Token which you can request from our technical support team on Telegram. Our team will evaluate your case and provide assistance.

Download Free Tool

Which ransomware families are supported?

We support 200+ ransomware families including the most common and dangerous variants:

Most Common:
LockBit, Phobos, STOP/Djvu, Akira, Play
Enterprise:
Conti, REvil, BlackCat, Hive, Royal
Recent Threats:
BlackBasta, Cuba, Medusa, ALPHV

Our database is updated weekly to support new ransomware variants as they emerge. If your ransomware family is not listed, contact our support team for assistance.

View Complete List of Supported Families

Technical Questions

How do I get an Access Token?

Getting your Access Token is simple and fast:

  1. Contact support: Message our technical team on Telegram
  2. Provide information: Tell us about your ransomware situation
  3. Verification: Our team verifies your request (takes 2-5 minutes)
  4. Receive token: Get your unique Access Token immediately
  5. Activate: Enter the token in Decrypt Ransomware tool

Response time: 5-15 minutes during business hours. Our support team is available 24/7 to assist you.

Can you decrypt server files and databases?

Yes! We specialize in server decryption and database recovery:

  • Windows Server: All versions (2008 R2 to 2022)
  • SQL Databases: MSSQL, MySQL, PostgreSQL encrypted databases
  • Encrypted backups: .bak files, system backups
  • Enterprise systems: Large-scale server environments
  • Virtual machines: VMware, Hyper-V encrypted VMs

Our tool is optimized for instant server recovery with minimal downtime. We understand the critical nature of server data and provide priority support for enterprise cases.

Get Enterprise Support

How long does file decryption take?

Decryption is instant once your account is activated:

  • Small files (under 10MB): Decrypt in seconds
  • Medium files (10-100MB): 1-2 minutes
  • Large files (100MB-1GB): 5-10 minutes
  • Server databases: Depends on size, optimized for speed
  • Bulk decryption: Process multiple files simultaneously

Our tool uses advanced algorithms for maximum decryption speed. The actual time depends on:

  • File size and quantity
  • Ransomware complexity
  • Your computer's processing power
  • Storage drive speed (SSD vs HDD)

Do I need technical skills to use the tool?

No technical skills required! Decrypt Ransomware is designed for everyone:

  • ? User-friendly interface: Simple buttons and clear instructions
  • ? Video tutorials: Step-by-step guides for every process
  • ? Automatic detection: Tool identifies ransomware family automatically
  • ? One-click operations: Scan and decrypt with single clicks
  • ? 24/7 support: Our team helps you through any step

Our User Guide includes video tutorials showing exactly how to use every feature. If you get stuck, our Telegram support team responds within 5-15 minutes.

Watch Video Tutorials

Support & Recovery

What is the success rate of file recovery?

We have a 95%+ success rate for supported ransomware families:

  • Known ransomware: 95-98% success rate
  • Recent variants: 90-95% success rate
  • Custom encryption: 85-90% success rate (requires analysis)
  • Server databases: 95%+ recovery rate

Success depends on:

  • Ransomware variant and encryption method
  • File condition (not overwritten or corrupted)
  • Time since encryption
  • Proper usage of the decryption tool

Our tool automatically detects the ransomware family and applies the correct decryption method, maximizing your chances of successful recovery.

Is technical support available 24/7?

Yes! Our technical support team is available 24/7 on Telegram:

  • Response time: 5-15 minutes average
  • Global coverage: Support in English and Arabic
  • Instant messaging: Real-time assistance via Telegram
  • Expert team: Ransomware specialists available

We can help with:

  • Providing Access Tokens
  • Activation issues and troubleshooting
  • Decryption problems and errors
  • Technical questions about the tool
  • Ransomware identification
  • Server recovery assistance
Get Instant Support on Telegram

Available 24/7 - Average response: 5-15 minutes

Payment & Guarantees

Is there a money-back guarantee?

Yes! We offer a 100% Money-Back Guarantee!

With our 90%+ success rate, we're confident that ALL your files WILL be decrypted. However, in the rare case that decryption fails:

  • ? Full refund automatically processed
  • ? Refund sent to the SAME Bitcoin wallet you paid from
  • ? No questions asked - hassle-free process
  • ? Our strongest guarantee since 2026

Refund Process Steps:

  1. Contact our support team via Telegram
  2. Provide your payment session ID
  3. Our team verifies the decryption attempt
  4. Refund sent to your Bitcoin wallet within 24 hours

Need help? Our 24/7 live support is always available:

How is my payment secured?

Your payment is processed through our Advanced AI-Powered System that ensures security for both parties:

  • AI monitors transaction in real-time for protection
  • Secure escrow-like protection until decryption is confirmed
  • ? Automatic verification of payment and decryption success
  • Complete transparency in the entire process

Our AI system ensures that both the customer and service provider are protected throughout the entire transaction process.

What is the decryption success rate?

Our decryption success rate is 95-99% for supported ransomware families:

  • 99% success for LockBit, Phobos, STOP/Djvu
  • 97% success for BlackCat, Conti, REvil
  • 95% success for other ransomware variants
  • 100% refund if decryption fails

Success depends on the ransomware variant and file condition. Our AI automatically identifies the best decryption approach for each case.

How much data can I decrypt?

With your purchase, you can decrypt massive amounts of data:

  • Up to 250TB+ of encrypted data per device
  • Unlimited file count within the data limit
  • All file types: documents, images, videos, databases
  • No restrictions on file size or format

Whether you have a few important files or terabytes of server data, our tool can handle it all.

What happens after I pay?

After your payment is confirmed, everything is delivered automatically:

  1. Step 1 - Email Delivery: You'll receive your unique Access Token directly to your email inbox
  2. Step 2 - Auto Download Link: The decryption tools will be sent automatically to your email, plus a download link will appear directly on this page
  3. Step 3 - Install & Activate: Download and install the Decrypt Ransomware tool, then enter your Access Token
  4. Step 4 - Start Decrypting: Begin decrypting ALL your files immediately

Don't worry! You will receive:

  • ? Access Token via email
  • ? Decryption tools via email
  • ? Download link on this page
  • ? 24/7 support via Telegram if needed

Average time from payment to decryption start: 5-15 minutes

How is pricing calculated for multiple devices?

Our pricing is based on a license system - simple and fair:

  • 1-3 devices = 1 license
  • 4-6 devices = 2 licenses
  • 7-9 devices = 3 licenses
  • And so on... (every 3 devices = 1 license)

Example: If the price per license is $15,000:

  • 3 devices = $15,000
  • 6 devices = $30,000
  • 9 devices = $45,000

Any discounts from our database are applied to the total amount.

Can a specialist help me decrypt my files?

Yes, absolutely! After payment, our expert technicians can assist you directly:

  • Contact us via Telegram for immediate support
  • We can connect via AnyDesk for remote assistance
  • Our specialists will guide you through the entire decryption process
  • ? 24/7 availability for urgent cases

What Windows Server versions are supported?

We support ALL Windows Server versions:

? Fully Supported:

  • ? Windows Server 2025
  • ? Windows Server 2022
  • ? Windows Server 2019
  • ? Windows Server 2016

Also Supported:

  • ? Windows Server 2012 R2
  • ? Windows Server 2012
  • ? Windows Server 2008 R2
  • ? Windows Server 2008

Both 32-bit and 64-bit editions supported

My server is locked/won't boot - can you help?

Yes, we can help! Our technical team specializes in:

  • Repairing locked/corrupted Windows boot systems
  • Recovering data from inaccessible drives
  • Bypassing ransomware boot locks
  • Restoring server functionality before decryption

Contact our support team - they will assess your situation and provide a recovery plan via AnyDesk remote session.

What file extensions can be decrypted?

We can decrypt ANY encrypted file extension, including:

.locked ? .encrypted ? .crypt ? .crypto ? .enc ? .locky ? .zepto ? .thor ? .aesir ? .cerber ? .cerber2 ? .cerber3 ? .wallet ? .onion ? .dharma ? .cezar ? .phobos ? .eight ? .eking ? .devos ? .lockbit ? .lockbit3 ? .blackcat ? .alphv ? .conti ? .ryuk ? .revil ? .sodinokibi ? .stop ? .djvu ? .rumba ? .kroput ? and 500+ more...

Custom/unknown extensions are also supported - our AI identifies the ransomware family automatically

How long does decryption take for large files?

File size doesn't determine decryption time!

The decryption speed depends on the encryption algorithm used, not the file size:

  • ? A 10GB file might decrypt in seconds
  • ? A 100MB file might take the same time
  • Most files decrypt almost instantly
  • Full server decryption: typically 15-60 minutes

Don't worry! Our tools are optimized for fast decryption regardless of data volume.

What are the system requirements?

Minimum Requirements:

  • ? Windows 7 SP1 / 10 / 11 (32-bit or 64-bit)
  • ? Windows Server 2008 R2 - 2025 (64-bit)
  • ? Intel Core i3 / AMD Ryzen 3 or equivalent
  • ? 4 GB RAM
  • ? 500 MB free disk space
  • ? Internet connection

How do I install the decryption tools?

Quick Installation Steps:

  1. 1. Download the tool from your email or the download page
  2. 2. Extract the ZIP file to any folder
  3. 3. Run DecryptCore.exe as Administrator
  4. 4. Enter your Access Token when prompted
  5. 5. Select files/folders and click "Decrypt"

Still Have Questions?

Can't find the answer you're looking for? Our technical support team is available 24/7 on Telegram to help you.